Shailesh Harkhani

I do help individuals, startups and established companies to build best software product (modern websites, enterprise web application, native mobile apps, custom marketplace and eCommerce platform) through full cycle, and full stack software development operations.


Working with:

Web: Python (Django), JavaScript (React Js, Redux Js, Node Js, Angular Js, Vue Js, Express Js, Ember Js, JQuery), HTML, CSS, Core PHP, Laravel, Codeigniter, Wordpres
Mobile: Cross-platform (React-Native, Flutter), Native iOS (Swift, Objective C), Android (Java, Kotlin)

 

Key Responsibilities: Technology Executive, Business Development, Service Delivery, Project Management, Technical Application Management, Information Security Management

Technology: Web, Mobile and Software development;ERP (SAP) Services;

• Lead the Business Unit IT Services Operations involvement in the business process, people and technology;
• Build, develop and maintain successful, long term relationships with stakeholders;
• Own, chair and facilitate service reviews with the business and suppliers per SLA & priorities;
• Capable of building, leading, and inspire a team for efficiency & quality product deliveries;
• Engage with customers & product managers for better delivery and customer value creation;
• Strong identification and initiation of continuous improvement opportunities & manage changes;
• Ability to upscale-All teams & business processes; Ensure project support roles are planned;
• Monitor supplier and delivery performance; Liaise with managers, customers - no 'sla' breaches';
• Implement and adherence of best practice (SDLC, MVC etc), automation & Ops. excellence;
• Engage and align top talent by strong recruitment, mentoring, hands-on leadership & careers;

Key Responsibilities: Service Delivery Management, Operations and Projects Management, Leadership; People Management, Service Transition, Onshore-offshore delivery, Business Presentation,

Technology : SAP Application Management, Web & Mobile, Database and OS Management

• Managing ITIL based Service Delivery functions of offshore Technical Application Management;
• Top Of the Stack interface to coordinate SAP applications & Infrastructure operations activities;
• Lead Service Reviews with the business and suppliers per agreed SLA and business priorities;
• Explore and materialize new business opportunities;
• Establish & maintain working relationship both with the customers, staff and third parties;
• Accountable for monthly invoicing, outlook forecasting and revenue generation;
• Planning project activities;scoping, estimation, tracking, delivery management & post support;
• Implementing service delivery guidelines per Global standards; area of concern are worked;
• Leading & monitoring team performance to maintain excellence in project operations;
• Ensure stability of SAP production environment; System go-live; service acceptance & sign off;
• Monitoring and effective execution of change management; release management activities;
• Initiate and implement SIP’s (service improvement plan) to enhance technical environment;
• Manage major crisis and service restoration with minimum customer business impact/SLA;
• Reviewing Risk & QA plans to ensure mitigation, continuous improvements are implemented;

Key Responsibilities : Technical Account Management, Tech Lead, Team Lead

• Worked as a Technical Manager (Customer Landscape Coordinator) for reputed clients;
• Conducted pro-active maintenance on customer’s SAP environment to avoid unplanned outages;
• Performing Database Refreshes | Facilitating landscape for Release & Patch Management activities;
• Planning and executing changes in agreed maintenance windows;
• Administering tasks like Oracle version Upgrade, Print & Job, Backup and Client management;
• Supporting / resolving critical incidents (Severity 1), delivery of Root Cause Analysis (RCA);
• Ensured reduction of repetitive Incidents via pro-active Problem management approach;
• Ascertained delivery of Early Watch Analysis and implementing recommendations;
• Team performance, technical recruitment, reporting projects status project manager and client;
• Monitor quality resolution of customer tickets, perform trend analysis of incidents, problems;
• Delivery of quality root cause analysis and initiate structural changes to customer environment;

Key Responsibilities: Database Administration & Support (ORACLE)

• Rendered 24*7 support to clients for administering and supporting database functions;

• Monitoring and troubleshooting Database using Alert Log, Background and User Trace Logs;
• Facilitating Segment (Table/Index/Tablespace) and User/Schema management;
• Performing online/offline database backups, restore & recovery;
• Refreshing Development and Test Database from Production;
• Analyzing Tables, schema, rebuilding of Indexes and Database reorganization via export/import;

Key Responsibilities: Technical Database Administration & Data Center Support

• Contributed in maintaining a 24*7 Database (Oracle 9i Database with Solaris 5.8 OS Platform);
• Facilitating Segment (Table/Index/Tablespace) and User/Schema management;
• Performing online/offline database backups, restore & recovery;
• Creating users, granting & revoking privileges and allocating default space quota;
• Refreshing development & test database from production; conducting database reorganization